Royalty Pawz

Our pets' lives revolve around us. Let's give back to them as much as they give us.

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Grooming Policies

Please review these policies before making an appointment

policies are subject to change without notice

Cancellation Notices:

Because we work by appointment, we require the cancellation of appointments 24 ​hours prior to your appointment time. so that we have the opportunity to offer your ​reserved time to another client on our waiting list. Failure to do so will result in a ​$25 cancellation fee. (Per pet) If you arrive more than 15 minutes late, we reserve the ​right to refuse services / cancel your appointment and a $25 cancellation fee will ​apply. (Per pet)

Due to the nature of our business, if you make an appointment that you do not cancel ​and don’t show up for, a no-show fee of $45 will apply (per pet). In addition to the fee, ​we will require a non-refundable/ non-transferable prepayment of any future ​appointments (including your no-show fee) at the time of scheduling your next ​appointment.

Any recurring appointments or future bookings will be also canceled in the event of a ​no-call/no-show.

Health, Medical Problems & Senior Pets:

Grooming procedures can sometimes be stressful, especially for a senior or ill pet or ​pet and can expose hidden medical problems or aggravate a current one during or ​after the groom. Owners must notify Styln By Erika of any known medical conditions. ​Because these pets have a greater chance of injury, these pets will be groomed for ​cleanliness and comfort. In the best interest of your pet, this contract/agreement ​will give My Cute Pawz Pet Salon permission to obtain immediate veterinary treatment ​for your pet should it be deemed necessary. We will do our best to contact you first, ​then take your pet to your authorized Veterinarian. It is agreed that all expenses for ​Veterinary care will be covered by the pet’s owner upon signing this ​contract/agreement.

Flea & Tick:

We are a flea-free facility. Please let us know upfront if your pet has fleas as we will ​immediately treat for the fleas upon entering the facility. If your pet has fleas, we ​will automatically use Capstar and flea shampoo at your expense to prevent ​infestation of our shop. If you do not let us know about your pet having fleas before ​your appointment, we will contact you the moment we notice fleas on your pet to ask ​if you use flea prevention. We will require a flea cleaning fee of $30 to eliminate fleas ​from our facility if you do not let us know beforehand. If you know that your pet has ​fleas before their appointment, you can come in to get Capstar before their ​appointment. Monthly flea treatment is necessary to prevent fleas for your pet. If you ​have a flea treatment and your pet is still having fleas, we are not responsible for ​your flea infestation. Any tick removal will require a small fee.

Early drop off / Late pick up:

If you have something to do, we ask that you inform us that you need to drop off ​early or pick up late. If your pet needs to stay with us for longer than 6 hours, we ​will charge a daycare fee. We will try to give you our closest approximation for pick ​up at drop off. If you do not pick up before our closing time, unless specified otherwise, ​there will be a late fee added to your total. ($0.80/min). If we do not hear from you, ​your pet will be dropped of at your home. A $100 fee will apply per pet. After ​approaching your home and still no contact, your pet will be considered abandoned ​and state protocol will be followed.

Poor Coat Condition/ Mat Removal

Pets with matted coats need extra attention during their grooming session. Mats left ​in a pet’s coat only grow tighter and can strangle the pet’s skin, or eventually tear ​it open. Styln By Erika does not wish to cause serious or undue stress to your pet, and ​will not continually de-mat your pet for you. Mats can be very difficult to remove ​and may require the pet to be shaved. When necessary, removing a heavily matted ​coat includes risks of nicks, cuts, or abrasions due to warts, moles or skin folds ​trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s ​skin allowing mold, fungus, or bacteria to grow, causing skin irritations that ​existed prior to the grooming process. Torn skin from mats can also harbor maggots. ​After-effects of mat removal procedures can include itchiness, skin redness, self-​inflicted irritations or abrasions, and failure of the hair to re-grow. Shaved pets are ​also prone to sunburn and should be kept out of the sun until the hair grows ​sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioral ​changes. Prevention is the best defense against matting by scheduling regular ​grooming appointments all clients of Styln By Erika are required to stay on an ​agreed-upon schedule going no longer than 12 weeks between grooming appointments. ​Styln By Erika reserves the right to refuse service to those clients who do not keep a ​regular grooming schedule. reinstatement/ over-due fee of $20 will apply upon ​scheduling your next appointment, plus any extra charge for any pets require de-​matting or matted Shave Down

Grooming Satisfaction:

The owners and employees of Styln By Erika make their best effort to interpret the ​grooming instructions given. All grooming is guaranteed for 72hours. Anything that ​is brought to our attention, within reason, will be fixed free of charge. After 72hours, ​any work done will be charged an additional groom price.

Vaccinations:

Proof of updated rabies vaccination is required by Georgia state law. For all ​grooming services, we require proof of updated rabies vaccination from the vet. If ​your veterinarian has opted your pet out of receiving the vaccination due to health ​issues, please provide a letter by them stating so. Other vaccines that prevent ​infectious diseases to be spread among pets are strongly recommended but not ​required at our facility.

Aggressive or dogs/cats:

Owners Must Inform Styln By Erika if your pet(s) bite, has bitten, or is aggressive to ​people, other pets, a specific grooming procedure, or requires medication for ​grooming. Muzzles may be used if necessary. Muzzling will not harm your pet and ​protects both pet and groomer. Styl’n By Erika reserves the right to refuse/stop ​services for such pet(s) at any time before or during the grooming process. Owners ​may be charged full price for grooming and called to come to pick up their pet. ​Groomers' hands are their livelihood, which means Aggressive Dogs will be charged ​an extra handling fee in addition to the full grooming price. If the pet should bite, the ​owner agrees to be responsible for any and all related medical bills. recovery costs, ​loss of income, and equipment damage.

Accidents:

Accidents happen. Every effort will be made to ensure your pet is groomed as safely as ​possible, but an excited pet can be dangerous to continue to work on. If your pet is ​injured while in the care of Styln By Erika we will notify you immediately. If you insist ​on coming in before the grooming is complete, we have the right to end the grooming ​session, even if the groom is not complete and the full grooming price will be charged. ​In the event that your pet is injured during the grooming process, they will be ​immediately taken to the nearest available veterinarian for treatment. As the owner ​of the pet, you will be responsible for all charges incurred.

Females in Heat:

Female dogs that have not been spayed and are in heat at the time of the appointment ​will be charged a $14 fee.

Payment:

We accept credit or debit cards, Zelle, and cash. We do not accept checks unless we ​have made prior arrangements. Payments are due at the time of grooming unless prior ​arrangements have been made.

Photography and video:

We reserve the right to photograph/video your pet for use in promotional material. ​You can choose to opt out of the new client form. Photographs of pet visits to the ​salon may be used in web and print publications. If you do not want your pet’s photos ​used, sign or initial on the policy form.

Held Harmless:

By signing this contract, you (or your Agent) agree to hold Styln By Erika, its owner, ​operators, employees, officers, and directors harmless from any damage, loss, or ​claim arising from any condition of the undersigned pet, either known or unknown to ​Styln By Erika. It is also further understood and agreed the terms of this agreement ​can change at any time, without notice, and will overwrite any and all prior signed ​contracts or releases.

Right to Refuse Services:

Styl’n By Erika has the right to refuse service to anyone who repeatedly brings in ​neglected pets or is verbally or physically abusive to anyone on the premises. This ​includes their own pets